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10. Be polite. Courtesy definitely gets extra results than pushiness. That was the approach that Dane Steele Green, chief executive of Steele Luxury Travel in New York, took last Christmas when his trip from Newark to Zurich was derailed by a series of delays and cancellations. I was pretty polite; remember, who wants to be there on Christmas Day? he said, noting how he tried to make the agent really feel appreciated and crucial when explaining his situation. All of a sudden I hear tickets being printed. Mr. Steele and his companion, who had been initially scheduled to fly in business class on three connecting flights on Swiss International Air Lines, were put on a nonstop all-business class flight on a partner airline, PrivatAir. It was wonderful, he said.
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